TKL college is committed to providing a fair and transparent complaint and appeal handling process.
Making a Complaint
A complaint may be received by TKL college in any form and does not need to be formally documented by the complainant in order to be acted on. Complaints may be made by any person. To make a complaint, the person is recommended to complete the TKL college Complaints Form. This form is available via our website or can be obtained from the TKL college office.
The completed complaint form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:
Student Support
If a complainant has any difficulty accessing the required form or submitting the complaint to TKL college, they are advised to contact immediately at the following phone number: +61 2 8677 3602
Making an appeal
An appeal must be received by TKL college in writing using the TKL college Request to Appeal a Decision form within seven working days of the decision or finding being informed to the person.
To appeal a decision, the person is required to complete the TKL college – Request for Appeal of a Decision form with all other supporting documents, if any. This form is available via our website. The completed Request to Appeal a Decision form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:
Student Support
TKL College
If a person seeking an appeal has any difficulty accessing the required form or submitting the appeal to TKL college, they are advised to contact immediately at the following phone number: +61 2 8677 3602
A person who makes a complaint/appeal shall be provided with a written acknowledgment as soon as possible and not later than 24 hours from the time the complaint/appeal is received. This acknowledgment is intended to provide the person making a complaint/ appeal, an assurance that TKL college has received the complaint/appeal and will review the relevant issues and provide a response. The acknowledgment shall also inform the person making a complaint/ appeal that they will receive a written response within 14 working days.